Learning outcomes
When you have studied this study session, you should be able to:
- Define and use correctly all of the key words printed in bold.
- Explain the importance of appropriate dispute resolution in workplace
- Identify sources of conflict in an organization
- Discuss consequence of improperly handled conflict
- Describe the conflict Spiral process
- Identify the issue-based problem -solving steps
- Identify the six-step problem-solving (conflict resolution) methods
Last modified: Tuesday, 21 March 2017, 5:52 PM