Introduction

In session III, you have learned about negotiating technique which is one of the important aspects of Establishing and Conducting Business Relationships. In this study session you will continue to learn other components of Establishing and Conducting Business relationships which include the technique of providing information and advice to customers. The flourishing of your business not only depend on provision of relevant, complete, accurate and up to date information to customers but also cultivating a healthy relationship with your clients is a key to being successful. Therefore, in this session you will be introduced to the different techniques of fostering and maintaining business relationships, including the process of dealing in business agreements. Your learning's from this study session will help you acquire the necessary knowledge, skills and right attitudes required to Establish and Conduct Business Relationships by providing information and advice and fostering and maintaining business relationships with customers.