Introduction

In study session I you have learnt about maintaining effective health work environment through exercising proper workplace ethics and culture of effective communication. In this study session you will learn about conflict resolution, which is one important aspect of maintaining an effective health work environment. In all work settings, big or small, conflicts or disagreements could arise any time in one form or another. The concern is not necessarily why conflicts happen but the way we handle them. Therefore, in this study session you will learn about the importance of appropriate dispute resolution in workplace. Sources of conflict in the workplace and the conflict spiral process. Finally you will deal with the techniques of conflict resolution in work place context. Your learning in this session will help you to acquire the knowledge, skill and the right attitude to maintain an effective health work environment through conflict resolution.