Learning outcomes

When you have studied this study session, you should be able to:

• Define and use correctly all of the key words printed in bold.
• Identify functions of workplace ethics
• Discuss unethical practices in work place
• Describe the five key points of every ethics policy
• Describe the Steps towards better work ethics
• Identify elements of effective communication
• Discuss factors contributing to communication failures in healthcare
• Describe the three levels of targeted approach for improved communication in healthcare