Summary

In this study session you have learned that:

1. Management is getting things done through people.
2. The most important concepts of management are effectiveness, efficiency and equity. Effectiveness is a measure of the appropriateness of the goals chosen. Efficiency involves doing things correctly using resources wisely and with a minimum of waste. Management principles include: team spirit, division of labour and a focus on results.
3. Management has five main functions: planning, organising, leading, coordinating and control.
4. In healthcare management there are three managerial levels: top-level, middle-level and frontline managers. The three roles of health managers are interpersonal, informational and decisional.
5. Management deals with planning, budgeting, organising and staffing, controlling, and problem solving, in order to achieve results. Leadership is establishing direction, aligning people, and motivating and inspiring them in order to bring about change.