Summary

In this study session you have learned that:

1. Monitoring and controlling performance are important managerial functions for measuring performance against targets and standards.
2. Corrective action should be based on the evidence obtained by your monitoring processes.
3. Monitoring can be done with the help of a tally sheet or by means of interviews and discussions, and by studying records and reports.
4. Giving effective feedback is an important part of monitoring and control.