Learning outcomes

When you have studied this study session, you should be able to:

• Define and use correctly all of the key words printed in bold.
• Describe the role of planning in the management of change and innovation
• Explain the techniques for overcoming resistance to change
• Discuss the three types of workplace culture and their implication to change and innovation
• Describe the risk management process in relation to change and innovation
• Identify the approaches used in supporting individuals and teams
• Discuss the difference between coaching and mentoring